EXCHANGE / RETURN POLICY

Any inquiries regarding the products should be made within 7 days from the day the delivery was completed.


[Exchange / Return due to customers’ [change of mind]

- Please contact our Customer service center within 7 days after receiving your package and send us the return tracking number in 3 business days.

- To make an inquiry to our Customer Service Center please include the following information:

   [Name, Order number, product name/code, reason for exchange/ return]

- In case of any exchanges due to [change of mind], round-trip shipping cost will have to be paid by a customer.

  Conditions of the items will be examined once they reach our warehouse.

- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee should be paid by a customer and the initial shipping fee deductions are applicable according to our policy


[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 7 days after receiving your package and send us the return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:

   [Order list, a barcode of all the items, a picture of the item, a picture of the defect part]

- For any exchanges/ returns of defective or wrongly shipped items, the shipping fees will be borne by Hince.

Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by relative personnel.



The Followings are not eligible for returns/exchange

- Any items reported after 7 days from the date of receiving

- Items being opened or used

- Items having the trace of scent, cigarette, perfume, use, wash, or alterations

- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival

- Items that has no record of purchase on our official hince mall (en.hince.co.kr)

- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

**For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status(to cs@vivawave.co.kr). Still, Hince is not required to reimburse the fee for the related medical treatment


Return Address (필요)

(07207) Yangpyeong-ro 21-Da-gil, Yeongdeungpo-gu, Seoul

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