NEW PHASE OF hince 힌스 웹 리뉴얼 자세히 보기

Customer Center

cs@vivawave.co.kr

Weekdays 10:30 - 17:30 / Lunch 13:00 - 14:30 (KST)
Closed on weekends and holidays.

Notice

5OFFICIAL GLOBAL RETAILERS

4MISSING PACAKGE

If you do not receive your parcel for more than 30 days, please contact our Service Center (cs@vivawave.co.kr) with the form below.


[Missing Package]

Order Creation Date:

Order Number:

Recipient Name:

Phone Number:

3ORDER CANCELLATION / CHANGE POLICY

1. Order Cancellation

- If your order status is "Pending" you can request for cancellation from your order page.

- If your order status is "In Progress" and the tracking number is updated, it means the parcel has already been shipped and cannot be canceled.


2. Order Change

- If you want to change your order item or change the address, please cancel the original order and make a new order.

- If your order status is "In Progress" and the tracking number is updated, it means the parcel has already been shipped and cannot be canceled or changed.

2SHIPPING POLICY

1. Countries available for International Shipping

- Currently, hince provides international shipping service to the below countries. 


U.S.A.

AUSTRALIA

SINGAPORE

MALAYSIA

TAIWAN


We will be expanding our shipping service to more countries soon. Please refer to “OFFICIAL GLOBAL RETAILERS” to find official distributors of hince around the world.


2. Shipping Rates

- Free shipping for orders of $50 or above.

- $10 to all the countries available for shipping.


3. Parcel Tracking

- You can track your package at https://www.rincos.asia/out/TraceInfo_kr.do with your tracking number.


4. Notes

- Parcels are only dispatched on business days.

- Please be informed that orders placed right after day-offs and national holidays may be delayed.

- On average, the shipping takes 7~14 days, but kindly note it can be changed depending on countries and shipping situations.

- International shipping may be subject to import taxes, duties, and customs fees, which are levied once the parcel reaches the country of destination. All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charges, and you will be billed directly from them.


FAQ

MEMBERSHIPWhat is the benefit of hince Membership Program?

We offer coupons, discounts, and mileage benefits according to the membership status.


1. NEW (Newly joined members / total purchase of under $50)

- $1 Bonus Coupon

- 1% Mileage Benefit


2. Family (total purchase of under $100)

- $1 Bonus Coupon

- 5% Mileage Benefit


3. Silver (Total purchase of under $200)

- $3 Bonus Coupon X2

5% Mileage Benefit


4. Gold (Total purchase of over $200)

- $3 Bonus Coupon X 2 / $5 Bonus Coupon X 1

- 2% Discounts for every purchase

5% Mileage Benefit


5. VIP (Total purchase of over $500)

- $3 Bonus Coupon X2 / $5 Bonus Coupon X 2

- 3% Discounts for every purchase

5% Mileage Benefit


6. VVIP (Total purchase of over $1,000)

- $3 Bonus Coupon X2 / $5 Bonus Coupon X 2

- 4% Discounts for every purchase

5% Mileage Benefit

MEMBERSHIPCan I make purchase as a guest?

You CAN make purchase without signing in.

Choose "Continue as a guest" after you click the "Buy" button for our products.

However, you will not be able to get the same benefits that the members receive!

MEMBERSHIPI forgot my password

Please use the "Forgot Password" menu, or contact us through question board

ORDER/PAYMENTI cannot use my mileage

You can use your mileage if you have more than $3 worth mileage accumulated.

Reviews

Mood Enhancer Matte AllureBuying Amoxil

Mood Enhancer Matte FlairAesthetic Perfection!

Yay love ur product so much!!! Whenever i remove it, my lips are very soft. It is not drying. Plus the packaging and the magnetic container - lovely! Looking forward to more of your worth it products.

Ps. Your customer service is A+! ;)

Mood Enhancer Matte Eternal좋아욤

ㅎㅎ

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