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9 [June 24th] Customer support service hours


Dear hince Enhancer,

This is Mood-Narrative brand, hince.

Due to a corporate event, service hours for customer support will close early.

Our customer support will stop from 13:00 KST, June 24th and will resume on June 27th.

Thanks for your understanding.

Mood. Tone. Attitude.  


8 [June 6th] Holiday Customer Service & Delivery Notice


Dear hince Enhancer,

This is Mood-Narrative brand, hince.

June 6th, 2022 is a national holiday in Korea.

Customer service and shipping will stop during this period and will resume on June 7th.

Thank you. 

Mood. Tone. Attitude.  


7 [April 15th] Chat service temporary suspension notice


Dear hince Enhancer,

This is Mood-Narrative brand, hince.

Due to a program update on Apr 15th,

The chat service will not be available from 00:00~04:00 KST, Apr 15th.

If you have any inquiries during these hours,

Please leave your inquiry on the 1:1 Question board and we will get back to you asap.

[Service Hours]

Customer Service +82-1644-7161

10:30 - 17:30 (Lunch hours 13:00 - 14:30) KST

Off on weekends and national holidays

Thanks for your love and support for Hince.

We appreciate your understanding.

Mood. Tone. Attitude.  



6 [2022] Korean new Year's day shopping schedule




1. Shipping rates

- $10  to all the countries listed

: United States, Singapore, Taiwan, Malaysia, Australia 

- Free shipping for order of $50 or more

2. For the countries not on the list

-Please leave a message on the customer service board

3. Additional details

- Parcels are only dispatched on business days.

- Please be informed that order placed right before day-offs and holidays in Korea may be delayed.

- On average, it takes 7~14 days for the parcel to reach the customer, but it can be different for each country.

*NOTE: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

4. Parcel tracking

You can track your package at with your tracking number.




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