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12 [November 24th] Customer support service hours 


Dear hince Enhancer, 

this is Mood Narrative beauty brand, hince. 

Due to a corporate event, service hours for customer support will close early.

Our customer support will stop from 13:00 KST, November 24th and will resume on November 27th.

Thanks for your understanding.

Mood. Tone. Attitude.  


11 [october 9th] Holiday Customer Service & Delivery Notice


Dear hince enhancer,   

This is mood-narrative beauty brand, hince.    

october 9th, 2023 is a national holiday in Korea.

Customer service and shipping will stop during this period and will resume on october 10th 

Thank you. 

Mood. Tone. Attitude.  


10 [Notice] Chuseok Holiday shopping schedule


9 [July 28~August 1st] Customer support service hours


8 [2023] Korean new Year's day shopping schedule


7 [2022] Chuseok Holiday shopping schedule


6 [April 15th] Chat service temporary suspension notice


Dear hince Enhancer,

This is Mood-Narrative brand, hince.

Due to a program update on Apr 15th,

The chat service will not be available from 00:00~04:00 KST, Apr 15th.

If you have any inquiries during these hours,

Please leave your inquiry on the 1:1 Question board and we will get back to you asap.

[Service Hours]

Customer Service +82-70-5080-1717  

10:30 - 17:30 (Lunch hours 13:00 - 14:30) KST

Off on weekends and national holidays

Thanks for your love and support for Hince.

We appreciate your understanding.

Mood. Tone. Attitude.  



5 [2022] Korean new Year's day shopping schedule




1. Shipping rates

- $10  to all the countries listed

: United States, Singapore, Taiwan, Malaysia, Australia 

- Free shipping for order of $50 or more

2. For the countries not on the list

-Please leave a message on the customer service board

3. Additional details

- Parcels are only dispatched on business days.

- Please be informed that order placed right before day-offs and holidays in Korea may be delayed.

- On average, it takes 7~14 days for the parcel to reach the customer, but it can be different for each country.

*NOTE: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.

4. Parcel tracking

You can track your package at with your tracking number.



Dear all “enhancer”


We, “hince” are providing international courier service to as many countries as many as we can for your convenience.  

COVID-19 has severely impacted all global transaction, with various countries implementing various additional border controls and restrictions. As a result, airlines have drastically reduced the number of flights leading to a significant reduction in air freight capacity. But due to global airlines are suspending and reducing flights, the countries as below are no longer available to ship for a while. Sorry for any inconvenience this may cause.

Please refer to the list below for shipping countries.

<List of countries we ship to>



The list is being updated in real time, and any changes will be notified at once.

Due to the temporary lack of service, we humbly ask for your kind understanding to our “enhancer” in many countries who are having difficulty to purchase.

We will do our best to continue to provide fast and safe courier service for “enhancer” in many countries without any difficulties.


Thanks for your generous understanding!

Mood. Tone. Attitude.



2 2020 hince Atelier Opening Hours & Holidays


Dear customer, this is a mood-narrative makeup brand, hince.

hince Atelier's opening hours and holidays are as follows:

[Opening hours]

-12:00 pm~20:00pm daily


-January 25 ~ 27, 2020 (3days): Korean New Year's Day

-September 30 ~ October 2, 2020 (3days): Korean Thanksgiving Day

Thank you

Mood. Tone. Attitude




Any inquiries regarding the products should be made within 7 days from the day the delivery was completed.

hince only accepts returns on items (Defective / Wrongly Shipped / Damaged) purchased through

[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 7 days after receiving your package and send us the return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:

   [Order list, a barcode of all the items, a picture of the item, a picture of the defect part]

- For any exchanges/ returns of defective or wrongly shipped items, the shipping fees will be borne by hince.

Please kindly pay the return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels arrive at our inventory and are checked internally.

The following circumstances are not eligible for return/exchange

- Any items reported after 7 days from the date of receiving

- Items opened or used

- Items having the trace of scent, cigarette, perfume, use, wash, or alterations

- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival

- Items that have no record of purchase on our official hince mall (

- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

**For any allergic reactions to our cosmetic products, you can get a refund if you submit related medical documents which can prove your status(to even though hince is not required to reimburse the fee for the related medical treatment

Return Address (Necessary)

(12217) 388-12 poomgo, Pyeongnae-dong, Namyangju-si, Gyeonggi-do

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