SHIPPING NOTICE

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Customer Center

cs@vivawave.co.kr

Weekdays 11:00 - 17:00 / Lunch 13:00 - 14:30 (GMT+9H)
Closed on weekends and holidays.

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Notice

5SHIPPING NOTICE

Dear all “enhancer”

Mood-Narrative makeup brand, hince

 

We, “hince” are providing international courier service to many countries as many as we can for your convenience. 

 

But due to global airlines are suspending and reducing flights, the countries as below are no longer available to ship for a while. Sorry for any inconvenience this may cause.

 

Please kindly refer to the below list of countries unable to ship.


<List of countries that cannot be shipped to>

CHINA, MACAU, HONG KONG, TAIWAN, VIET NAM, JAPAN, THAILAND, MALAYSIA, SINGAPORE, PHILIPPINES, RUSSIAN FEDERATION, AUSTRALIA, CANADA, INDONESIA, UNITED ARAB EMIRATES, INDIA, BAHRAIN, QATAR, FRANCE, UNITED KINGDOM, GERMANY, SPAIN, U.S.A

 

The list is being updated in real time, any changes we will notify at once.

Due to the temporary lack of the service, we humbly ask for your kind understanding to our “enhancer” in many countries who are having difficulty to purchase.

We will do our best to continue to provide fast and safe courier service for “enhancer” in many countries without any difficulties.

 

Thanks for your generous understanding!

Mood. Tone. Attitude.

hince

4[Notice] Korean New Year's Day Shipping Schedule

Dear customer, this is a mood-narrative makeup brand, hince.


Since January 24, 2020 is Korean New Year's Day,

shipping service will be temporarily suspended from January 21 to January 27.


During this period, orders will not be shippde from Korea.

Regular shipping services will resume on January 28.


We appreciate for your understanding.

Mood. Tone. Attitude.

hince

32020 hince Atelier Opening Hours & Holidays

Dear customer, this is a mood-narrative makeup brand, hince.


hince Atelier's opening hours and holidays are as follows:


[Opening hours]

-12:00 pm~20:00pm daily


[Holidays]

-January 25 ~ 27, 2020 (3days): Korean New Year's Day

-September 30 ~ October 2, 2020 (3days): Korean Thanksgiving Day


Thank you

Mood. Tone. Attitude

hince



2SHIPPING POLICY

1. Shipping rates

-$5  to all the countries listed

 : China, Macao, Hong Kong, Japan, Taiwan, Thailand, Malaysia, Singapore, Philippines, Australia, Indonesia, Vietnam, India, United States, Canada, Russian Federation, France, Spain, United Kingdom, Germany, Qatar, United Arab Emirates, Bahrain

- Free shipping for order of $100 or more


2. For the countries not on the list

-Please leave a message on the customer service board


3. Additional details

- Parcels are only dispatched on business days.

- Please be informed that order placed right before day-offs and holidays in Korea may be delayed.

- On average, it takes 7 days for the parcel to reach the customer, but it can be different for each country.


*NOTE: International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them.


4. Parcel tracking
You can track your package(EMS) at  https://www.aftership.com/couriers/korea-post , https://t.17track.net/ with your tracking number.

FAQs

MEMBERSHIPWhat is the benefit of hince Membership Program?

We offer coupons, discounts, and mileage benefit according to the membership grade.


1. NEW (Newly joined members)

- $1 Bonus Coupon

- 5% Mileage Benefit


2. Family (Members without purchase record within 6 months / Members with previous purchase)

- $1 Bonus Coupon

- 5% Mileage Benefit


3. Silver (Total purchase of under $200)

- $3 Bonus Coupon X2

- 5% Mileage Benefit


4. Gold (Total purchase of over $200)

- $3 Bonus Coupon X 2 / $5 Bonus Coupon X 1

- 2% Discounts for every purchase

- 5% Mileage Benefit


5. VIP (Total purchase of over $500)

- $3 Bonus Coupon X2 / $5 Bonus Coupon X 2

- 3% Discounts for every purchase

- 5% Mileage Benefit


6. VVIP (Total purchase of over $1,000)

- $3 Bonus Coupon X2 / $5 Bonus Coupon X 2

- 4% Discounts for every purchase

- 5% Mileage Benefit

MEMBERSHIPCan I make purchase as a guest?

You CAN make purchase without signing in.

Choose "Continue as a guest" after you click the "Buy" button for our products.

But you cannot get the benefit the members get.

MEMBERSHIPI forgot my password

Please use the "Forgot Password" menu, or contact us through question board

ORDER/PAYMENTI cannot use my mileage

Your mileage is ready to be used if you have more than $3 of mileage

Reviews

Mood Enhancer Matte FlairAesthetic Perfection!

Yay love ur product so much!!! Whenever i remove it, my lips are very soft. It is not drying. Plus the packaging and the magnetic container - lovely! Looking forward to more of your worth it products.

Ps. Your customer service is A+! ;)

Mood Enhancer Matte Eternal좋아욤

ㅎㅎ

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